Make sure to read the entire post below first. Let's keep these principles as we proceed. Please do NOT copy and paste.įor the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have posted. WARNING: Do Not click the Repair System under Advanced unless requested to by a Malwarebytes support agent or authorized helper.Ī zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions: Scanned all of my windows C file and i got 2 detections with these 2 things and am trying to figure out if this puts any of my online accounts at risk and if i need to change passwords please let me know as I am confused and scared right now if yu need any more information to help me resolve this just let me know Endpoint Detection & Response for Servers
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